Privacy Policy

My Appliances Assist is committed to handling personal information responsibly and transparently. This policy explains what information we collect, why we collect it, how it may be shared and the choices available to you when you use our website or request service.

1. Information we collect

Depending on how you interact with us, we may collect:

• Your name, telephone number, email address and service address.
• Appointment preferences, appliance details, model or serial numbers, reported symptoms, photographs and service notes.
• Quotes, invoices, payment status, warranty records and communication history.
• Information you submit through our website, online booking system, telephone, text message or email.
• Basic technical information such as browser type, device type, referring page and website activity when provided by our hosting or embedded-service providers.

2. How we use information

We use personal information to:

• Respond to inquiries and schedule, confirm or manage service appointments.
• Diagnose appliances, prepare estimates, complete repairs or installations and provide follow-up or warranty service.
• Create customer, job, invoice and payment records.
• Send service-related communications, including appointment information, estimates, invoices and reminders.
• Operate, secure and improve our website and business systems.
• Meet accounting, tax, insurance, safety and other legal obligations.

We do not sell or rent customer personal information.

3. Consent and communications

By contacting us or requesting service, you consent to the collection and use of information reasonably required to respond and provide that service. Transactional messages related to an inquiry, appointment, job, estimate, invoice or warranty are used to deliver the service you requested.

We will obtain the consent required by law before sending promotional electronic messages. You may withdraw marketing consent at any time by using the unsubscribe instructions in the message or contacting us. Withdrawing consent does not affect necessary service, accounting or legal records.

4. Service providers and disclosures

We may use trusted service providers to operate our website, booking and customer-management systems, communications, payments, hosting, analytics, reviews and blog content. These providers receive only the information reasonably necessary to perform their services and may process information in Canada or other jurisdictions where they operate.

We may also disclose information when required by law, to protect safety or legal rights, to prevent fraud, or in connection with a business transfer. Payment-card details are processed by our payment provider and are not stored directly on this website.

5. Cookies and embedded content

Our website and embedded services may use cookies or similar technologies required for functionality, security, preferences, traffic measurement or content delivery. Third-party content—such as booking tools, customer reviews, maps or Soro blog articles—may be subject to the privacy practices of the provider that supplies it. You can control many cookies through your browser settings, although blocking them may affect some website functions.

6. Safeguards and retention

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No internet or storage system can be guaranteed completely secure.

We keep personal information only as long as reasonably necessary for service, warranty, accounting, tax, insurance, dispute-resolution and legal purposes. Information that is no longer required is securely deleted, destroyed or anonymized where practical.

7. Access and correction

You may ask to access or correct the personal information we hold about you, subject to legal exceptions. We may need to verify your identity before completing a request. You may also ask questions or raise a concern about our privacy practices.

8. External links

Our website may link to third-party websites. We are not responsible for the content, security or privacy practices of websites we do not control. Review their policies before submitting personal information.

9. Changes to this policy

We may update this policy when our services, technology or legal obligations change. The current version and its effective date will remain posted on this page.

10. Contact us

For a privacy question, access or correction request, or complaint, contact: